Right of withdrawal

§ 4 Right of withdrawal for private customers

4.1 Private customers have a right of withdrawal in accordance with §§ 312g and 355 of the German Civil Code (BGB).
4.2 The withdrawal period is 14 days from the day on which the customer or a third party named by the customer, who is not the carrier, has taken possession of the goods. In the case of services, the period begins on the day the contract is concluded.
4.3 In order to exercise the right of withdrawal, it is necessary that the private customer informs FuehlerSysteme eNET International GmbH, Röthensteig 11, 90408 Nuremberg, phone: +49 911 37322-0, e-mail: info@snuevo.de by a clear statement (e.g. a letter by post or e-mail) of the decision to withdraw from this contract. The customer is free to use the sample withdrawal form, which is available for download and printing in our online store, but its use is not mandatory. Timely dispatch of the declaration of revocation before its expiry shall be sufficient for compliance with the revocation period.
4.4 Certain types of contract and goods are excluded from the right of withdrawal. These include, for example, perishable goods, custom-made products, sealed goods that are not suitable for return for health or hygiene reasons if their seal has been removed after delivery, as well as digital content if the execution has begun with the express consent of the consumer and the consumer has lost his right of withdrawal.
4.5 In the event of withdrawal from this contract, FuehlerSysteme is obliged to reimburse the customer for all payments made, including delivery costs (less the additional costs incurred by the choice of a delivery other than the cheapest standard delivery offered by FuehlerSysteme), immediately and at the latest within fourteen days of receipt of the declaration of withdrawal by FuehlerSysteme. For the repayment, FuehlerSysteme shall use the same means of payment that the customer used for the original transaction, unless expressly agreed otherwise with the customer. The customer will not be charged any fees for this refund.
4.6 Repayment may be withheld by FuehlerSysteme until the returned goods have been received or the customer has provided proof of return of the goods, whichever occurs first. The customer is obliged to return or hand over the goods immediately, but at the latest within fourteen days from the day on which he informed FuehlerSysteme of his revocation of this contract. The return deadline is met if the customer sends the goods before the expiry of these fourteen days.
4.7 The customer shall bear the costs of returning the goods.
4.8 The customer is only responsible for a possible loss in value of the goods if this loss in value has been caused by handling that goes beyond what is necessary to check the quality, properties and functionality of the goods.
4.9 Please note the following before the customer returns devices with storage media such as hard disks, USB sticks or cell phones: The customer is generally responsible for backing up their own data. Therefore, the customer should make backup copies of their data or delete personal information from the devices, especially if data from third parties is stored on them. If data cannot be deleted due to a defect, we ask the customer to clearly inform us of the presence of personal data. This information should be clearly visible on the return bill.

§ 4 Right of withdrawal for business customers

4.1 The right of withdrawal does not apply to business customers if they are acting in the exercise of their commercial or independent professional activity when concluding the contract (entrepreneurs within the meaning of §14 BGB).
4.2 In certain cases, FuehlerSysteme may decide to grant a right of withdrawal. These cases will be examined individually and require written confirmation from us. After written confirmation, items in their original packaging and as good as new will be taken back within 10 working days.
4.3 In the event of a return for which we are not responsible, only 70% of the value of the goods will be credited. The shipping costs will not be refunded. Made-to-order and custom-made products are generally excluded from exchange.
4.4 In the event of revocation, services rendered by both parties shall be refunded. The customer shall bear the costs of the return shipment.