General Terms And Conditions

General Terms and Conditions for Private Customers (version dated 01.04.2024)

§ 1 Scope of application and contractual partners
1.1 FuehlerSysteme eNET International GmbH, hereinafter referred to as "FuehlerSysteme", operates an online store at www.snuevo.de and sells products to customers there.
1.2 The contact details and address for service of FuehlerSysteme can be found at the end of these GTCs under §12.
1.3 Customers within the meaning of these GTCs are private customers in accordance with §13 BGB.
1.3 For any claims arising from a contractual relationship between the customer and FuehlerSysteme, the current version of the terms and conditions listed here apply, including specific conditions for certain services that do not relate to the purchase of goods.
1.4 Deviating terms and conditions of the customer shall not apply unless FuehlerSysteme expressly agrees to them.

§ 2 Subject matter of the contract
2.1 FuehlerSysteme shall fulfill customer orders by delivering the goods or providing services after accepting the offer. Misprints and errors excepted. Technical changes and customary deviations in form and color are possible, provided they do not impair the quality and functionality.
2.2 If FuehlerSysteme identifies errors in product details, prices or availability after the contract has been concluded, the customer will be informed. The customer may reconfirm the order under the changed conditions or FuehlerSysteme may withdraw from the contract and refund any payments already made.

§ 3 Conclusion of contract and order data
3.1 Offers in the online store may be limited in time, details can be found in the product description.
3.2 A contract in German is concluded when FuehlerSysteme accepts the customer's order, which is confirmed by delivery of the goods or provision of the service. After the order has been placed, FuehlerSysteme confirms receipt of the order electronically. This confirmation does not constitute acceptance of the contract.
3.3 Customers can place orders via various channels such as the contact form, by telephone, by fax or directly in the online store.

§ 4 Right of withdrawal
4.1 Private customers have a right of withdrawal in accordance with §§ 312g and 355 of the German Civil Code (BGB).
4.2 The withdrawal period is 14 days from the day on which the customer or a third party named by the customer, who is not the carrier, has taken possession of the goods. In the case of services, the period begins on the day the contract is concluded.
4.3 In order to exercise the right of withdrawal, it is necessary that the private customer informs FuehlerSysteme eNET International GmbH, Röthensteig 11, 90408 Nuremberg, phone: +49 911 37322-0, e-mail: info@snuevo.de by a clear statement (e.g. a letter by post or e-mail) of the decision to withdraw from this contract. The customer is free to use the sample withdrawal form, which is available for download and printing in our online store, but its use is not mandatory. Timely dispatch of the declaration of revocation before its expiry shall be sufficient for compliance with the revocation period.
4.4 Certain types of contract and goods are excluded from the right of withdrawal. These include, for example, perishable goods, custom-made products, sealed goods that are not suitable for return for health or hygiene reasons if their seal has been removed after delivery, as well as digital content if the execution has begun with the express consent of the consumer and the consumer has lost his right of withdrawal.
4.5 In the event of withdrawal from this contract, FuehlerSysteme is obliged to reimburse the customer for all payments made, including delivery costs (less the additional costs incurred by the choice of a delivery other than the cheapest standard delivery offered by FuehlerSysteme), immediately and at the latest within fourteen days of receipt of the declaration of withdrawal by FuehlerSysteme. For the repayment, FuehlerSysteme shall use the same means of payment that the customer used for the original transaction, unless expressly agreed otherwise with the customer. The customer will not be charged any fees for this refund.
4.6 Repayment may be withheld by FuehlerSysteme until the returned goods have been received or the customer has provided proof of return of the goods, whichever occurs first. The customer is obliged to return or hand over the goods immediately, but at the latest within fourteen days from the day on which he informed FuehlerSysteme of his revocation of this contract. The return deadline is met if the customer sends the goods before the expiry of these fourteen days.
4.7 The customer shall bear the costs of returning the goods.
4.8 The customer is only responsible for a possible loss in value of the goods if this loss in value has been caused by handling that goes beyond what is necessary to check the quality, properties and functionality of the goods.
4.9 Please note the following before the customer returns devices with storage media such as hard disks, USB sticks or cell phones: The customer is generally responsible for backing up their own data. Therefore, the customer should make backup copies of their data or delete personal information from the devices, especially if data from third parties is stored on them. If data cannot be deleted due to a defect, we ask the customer to clearly inform us of the presence of personal data. This information should be clearly visible on the return bill.

§ 5 Delivery and shipping
5.1 Information on delivery times and shipping costs are described in detail on the website under "Shipping information" and in the product offers. The customer will be informed immediately of any delays in delivery.
5.2 Articles with a bulky goods surcharge are only delivered to the kerbside. Transportation to residential or business premises is only possible for products marked accordingly and must be ordered separately.
5.3 The ordered goods will be delivered to the customer with a parcel service assigned by FuehlerSysteme. All costs incurred in connection with the shipment of the ordered goods shall be borne by the customer. Freight costs vary depending on the order and country of delivery.
5.4 The delivery times are confirmed by electronic order confirmation without obligation. The date of delivery shall be the date of dispatch to the customer. The risk of accidental loss and accidental deterioration shall pass to the buyer when the sold item is handed over to the carrier at the place of performance. From the time of handover, the buyer shall be entitled to use the goods and shall bear the costs of the goods. If the Buyer is in default of acceptance, this shall be deemed equivalent to handover.
5.5 After receipt of the goods by the customer, they must be checked immediately for correctness and completeness on the basis of the delivery bill. Culpably delayed information on complaints cannot be taken into account by the shipper. If goods other than those ordered are delivered or if incorrect quantities are delivered, FuehlerSysteme must be informed immediately.

§ 6 Prices and terms of payment
6.1 The prices displayed in the private customer area are gross prices, which include the statutory value added tax. In the event of tax increases, the increased rate will be charged.
6.2 Additional costs such as for packaging and shipping are shown separately on the invoice.
6.3 The validity of limited offers is indicated where products are displayed. There is no guarantee of delivery, "only while stocks last" applies.
6.4 Payment options include invoice, direct debit, prepayment, instant bank transfer and credit card payment. In order to minimize the credit risk, FuehlerSysteme reserves the right to exclude certain payment methods in individual cases. Required deliveries can then only be made against prepayment or by instant bank transfer.

§ 7 Warranty and guarantee
7.1 If you receive goods with obvious transport damage, we ask you to complain about this damage immediately to the deliverer and to contact us immediately. Failure to make such a complaint or contact us will not affect your statutory rights, including your warranty claims. However, your cooperation will enable us to assert our claims against the carrier or the transport insurance company.
7.2 Unless otherwise stated, your claims are subject to statutory liability for defects.
7.3 The following exceptions do not apply to claims for damages that are attributable to actions by us, our legal representatives or vicarious agents:
- In the event of damage to life, body or health
- In the event of intentional or grossly negligent breach of duty or fraud
- In the event of a breach of material contractual obligations which are necessary for the proper performance of the contract and on the fulfillment of which the contractual partner may rely, within the scope of an agreed guarantee promise,
- If the Product Liability Act is applicable.
7.4 In addition to the statutory warranty, the manufacturer's warranty conditions, which are enclosed with the products, apply. Please refer to the enclosed warranty conditions for details of the warranty.
7.5 No warranty for defects due to improper use or above-average stress.

§ 8 Liability
8.1 FuehlerSysteme shall be liable in accordance with the statutory provisions if the customer asserts claims for damages based on intent or gross negligence, including intent or gross negligence on the part of our representatives or vicarious agents. Insofar as no intentional breach of contract is alleged, the liability for damages shall be limited to the foreseeable, typically occurring damage.
8.2 Liability under the Product Liability Act remains unaffected.
8.3 These provisions cover the entire liability of FuehlerSysteme and its employees.

§ 10 Choice of law and place of jurisdiction
10.1 German law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
10.2 Should parts of these GTC be legally ineffective, the rest of the contract remains effective.

§ 11 Dispute resolution
11.1 The European Commission offers a platform for online dispute resolution (OS), which can be accessed via this link https://europa.eu/youreurope/business/dealing-with-customers/solving-disputes/online-dispute-resolution/index_de.htm. FuehlerSysteme is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

§ 12 Contact information
Address: FuehlerSysteme eNET International GmbH, Röthensteig 11, 90408 Nuremberg, Germany
Web: www.snuevo.de
Managing directors: Marcel Jaruga, Alexander Lohse
Commercial register: HRB 21880, Nuremberg Local Court
VAT ID No.: DE814432261
E-mail: info@snuevo.de
Phone: +49 911 37322-0

General Terms and Conditions for Business Customers (version dated 01.04.2024)

§ 1 Scope of application and contractual partners
1.1 FuehlerSysteme eNET International GmbH, hereinafter referred to as "FuehlerSysteme", operates an online store at www.snuevo.de and sells products to customers there.
1.2 Contact details and the summonable address can be found at the end of these GTCs under §12.
1.3 Customers within the meaning of these GTCs are exclusively companies in accordance with §14 para. 1 BGB.
1.3 For any claims arising from a contractual relationship between the customer and FuehlerSysteme, the current version of the terms and conditions listed here apply, including specific conditions for certain services that do not relate to the purchase of goods.
1.4 Deviating terms and conditions of the customer shall not apply unless FuehlerSysteme expressly agrees to them.

§ 4 Right of withdrawal
4.1 The right of withdrawal does not apply to business customers if they are acting in the exercise of their commercial or independent professional activity when concluding the contract (entrepreneurs within the meaning of §14 BGB).
4.2 In certain cases, FuehlerSysteme may decide to grant a right of withdrawal. These cases will be examined individually and require written confirmation from us. After written confirmation, items in their original packaging and as good as new will be taken back within 10 working days.
4.3 In the event of a return for which we are not responsible, only 70% of the value of the goods will be credited. The shipping costs will not be refunded. Made-to-order and custom-made products are generally excluded from exchange.
4.4 In the event of revocation, services rendered by both parties shall be refunded. The customer shall bear the costs of the return shipment.

§ 6 Prices and terms of payment
6.1 The prices displayed in the business customer area are net prices to which the statutory value added tax is added. In the event of tax increases, the increased rate will be charged.
6.2 Additional costs such as for packaging and shipping shall be shown separately on the invoice.
6.3 The validity of limited offers is indicated where products are displayed. There is no guarantee of delivery, "only while stocks last" applies.
6.4 Payment options include invoice, direct debit, prepayment, instant bank transfer and credit card payment. FuehlerSysteme reserves the right to exclude certain payment methods.
6.5 Receivables are due immediately. In the event of default by the customer, we are entitled to charge interest at a rate of 8% above the respective base interest rate, or, if a higher rate is proven, the debit interest payable by us to our bank. All our claims shall become due immediately, irrespective of the term of any accepted and credited bills of exchange, if a payment deadline is not met or the buyer breaches other contractual agreements or we become aware of circumstances which are likely to reduce the buyer's creditworthiness. Furthermore, in such a case we shall be entitled to carry out outstanding deliveries only against advance payment or provision of security and to withdraw from the contract after the unsuccessful expiry of a reasonable period and/or to demand compensation for damages in the event of culpability.

§ 7 Warranty and guarantee
7.1 The products are free of defects upon delivery in accordance with §§ 434, 435 BGB.
7.2 In the event of obvious defects or transport damage, the customer must report these immediately.
7.3 The warranty period is one year from receipt of the goods, and one year for returned goods.
7.4 If the customer has the right to a warranty because a defect exists, FuehlerSysteme reserves the right to choose between remedying the defect or delivering a defect-free item. If FuehlerSysteme decides to rectify the defect, the customer has no right to demand a reduction in the purchase price or to withdraw from the contract as long as the rectification of the defect does not fail. Rectification fails if two attempts at rectification are unsuccessful. If the subsequent performance fails, the customer has the right to a reduction in price or to withdraw from the contract.
7.5 Claims for damages due to defects shall be governed by the statutory provisions.
7.6 No warranty for defects due to improper use or above-average stress.

§ 8 Liability
8.1 FuehlerSysteme shall be liable in accordance with the statutory provisions if the customer asserts claims for damages based on intent or gross negligence, including intent or gross negligence on the part of our representatives or vicarious agents. Insofar as no intentional breach of contract is alleged, the liability for damages shall be limited to the foreseeable, typically occurring damage.
8.2 In the event of data loss, FuehlerSysteme shall only be liable if regular data backups have been carried out and liability shall be limited to the restoration costs.
8.3 Liability under the Product Liability Act remains unaffected.
8.4 These provisions cover the entire liability of FuehlerSysteme and its employees.

§ 9 Retention of title
9.1 FuehlerSysteme retains ownership of the delivered goods until all claims have been paid in full.
9.2 The customer may not pledge the goods or provide security for them. The customer must inform FuehlerSysteme immediately in the event of legal claims by third parties to the goods.
9.3 Ownership of the goods shall be released if the realizable value exceeds the claims by more than 20%.
9.4 In the case of a current account, the securities serve to secure the balance claim.

§ 10 Statute of limitations
10.1 The limitation period for claims for defects is 12 months, calculated from the transfer of risk.
10.2 The limitation period in the case of a delivery recourse according to §§ 478, 479 BGB remains unaffected; it is five years, calculated from delivery of the defective item.

§ 11 Choice of law and place of jurisdiction
11.1 German law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
11.2 The place of jurisdiction is the registered office of FuehlerSysteme. FuehlerSysteme may also bring an action at the customer's registered office.
11.3 The customer has no right of set-off or retention unless the claim is undisputed or has been legally established.
11.4 Should parts of these GTC be legally invalid, the remainder of the contract shall remain valid.